l89 bd Privacy Policy

We collect various types of information to create accounts, process transactions, and provide services on the l89 bd platform. Each category is described separately below.

1.1 Registration and Identity Information

When you create an account on l89 bd, we collect your full name, date of birth, national ID or passport number (for identity verification), mobile number, and email address. This information is essential to keep your account secure and to prevent access by minors.

1.2 Financial Information

During deposits and withdrawals, we collect payment method details such as your bKash, Nagad, Rocket, or Upay account number and bank account details. Full card numbers or bank PINs are never stored in our system.

1.3 Technical and Usage Information

When you use our website or app, certain information is collected automatically. This includes:

• IP address and device information (operating system, browser type)
• Login time and session duration
• Page visits and navigation patterns
• Game play history and betting activity
• Information collected from cookies and similar tracking technologies

l89 bd uses your information only for specific and legitimate purposes. We will never use your information for unrelated purposes.

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP rewards
• Providing customer support (live chat and email)
• Detecting and preventing fraud
• Verifying age to prevent access by minors (under 21)
• Ensuring platform security and functionality
• Fulfilling legal obligations and resolving disputes
• Conducting analytical research to improve our services

In limited circumstances, l89 bd may share your information with trusted third parties. The scope and reason for sharing in each case is set out clearly below.

3.1 Payment Processors

To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, Upay, and banking partners. These partners follow their own privacy policies.

3.2 Game Software Providers

Some technical information needs to reach our game platform partners — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — for games to run correctly. Game session data is transmitted through encrypted channels.

3.3 Legal Obligations

We have a legal duty to disclose information in accordance with applicable laws in Bangladesh, court orders, or requests from competent authorities. In such disclosures, we provide only what is required by law.

3.4 Fraud Prevention

If fraud, money laundering, or criminal activity is suspected, information may be shared with the relevant security agencies.

l89 bd has put in place industry-standard technical and organisational measures to protect your information.

4.1 Encryption and Secure Connections

SSL (Secure Socket Layer) encryption is active on our website, keeping data transfers between your browser and our servers secure. Sensitive data (passwords, financial details) is encrypted before storage.

4.2 Access Controls

Only authorised staff can access your information, and only when required for a specific task. All access is logged and reviewed regularly.

4.3 Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud investigations.

4.4 Security Breaches

If a security incident puts your information at risk, we will notify you as quickly as possible and provide guidance on the steps to take.

Various types of cookies are used on the l89 bd website and app. They help improve your browsing experience and ensure you receive the right service.

5.1 Essential Cookies

Without these cookies, the website cannot function properly. They are essential for maintaining login sessions, security checks, and core functionality.

5.2 Performance and Analytics Cookies

We use analytics cookies to collect information about which pages are used most and where users encounter problems, in order to improve our service. This data is processed in aggregate form and is not individually identifiable.

5.3 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may prevent you from using some features of the l89 bd platform.

As a user of the l89 bd platform, you have several rights over your own information. We respect these rights.

6.1 Data Access and Review

You have the right to request a list of the information we hold about you. We will provide it within a reasonable time after your request.

6.2 Data Correction

If any of your information is incorrect or out of date, you can request a correction. You can also update many details yourself through your account settings.

6.3 Data Deletion

In certain cases you may request that your data be deleted. However, we may need to retain some information due to legal obligations or ongoing disputes.

6.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time or contact our support team. However, it is not possible to stop service-related essential messages (transaction confirmations, security alerts).

l89 bd is strictly for users aged 21 and above. We do not knowingly collect or process information from anyone under 21. Age verification is mandatory at registration. If we have evidence that an account belongs to a minor, that account will be closed immediately and all collected information will be deleted.

Due to our work with game software providers and technology partners, some data may be processed on servers outside Bangladesh. In such cases we ensure that:

• The receiving party maintains adequate data protection measures
• Data security is guaranteed through contractual obligations
• Only the minimum necessary amount of data is transferred

l89 bd reserves the right to update this Privacy Policy as needed. For any significant changes:

• The "Last updated" date at the top of the page will be changed
• Registered users will be informed via email or a platform notification
• Continuing to use the platform after a change is considered consent to the new policy

You can learn more about l89 bd's general information and values on our About Us page.

If you have any questions about this Privacy Policy, contact our 24/7 customer support team. For answers to common questions about privacy and data protection, visit our FAQ page, where many common questions are answered directly.