l89 bd's Commitment to Responsible Gambling
Betting and casino games are a form of entertainment — l89 bd is always mindful that they should not become a source of financial pressure or mental distress. On this page you can learn how to manage your spending, recognise warning signs and seek help when needed.
Gambling Should Be Enjoyable, Not a Burden
l89 bd believes that betting or playing games stays enjoyable only when it is planned and within limits. Many people start for entertainment but gradually lose control — spending more and more time and money. Acknowledging this problem and acting on it in time is very important.
We want every user to play with awareness. That is why our Terms and Conditions clearly state that any player may impose limits on their account at any time. The age rule is strictly enforced — no one under 21 may open an account or play on l89 bd.
Sometimes we cannot see for ourselves that we are crossing a line. Family members or people close to us are often the first to notice that something is wrong. So if someone in your family expresses concern, take it seriously and reach out to l89 bd for support.
Under our Privacy Policy, your personal information related to responsible gambling is fully protected. Any request to set limits or self-exclude is kept confidential.
Tools for Control
l89 bd helps you stay in full control of your play. Each of the features below can be activated by contacting us via 24/7 live chat or email.
Deposit Limits
Set a maximum deposit amount per day, week or month. Once a limit is set it takes effect immediately; increasing a limit takes some time to come into effect.
Session Time Limits
Set a maximum duration for a single gaming session. Once the set time is up, you will be logged out automatically.
Reality Check
After you have been playing for a while, you will receive a notification showing how long you have been playing. This is a reminder to take a break.
Cool-Down Break
If you feel you need some rest, pause your account for 24 hours up to 30 days. During this time no deposits or bets can be placed.
Self-Exclusion
Apply for self-exclusion for a longer break. Once this feature is active, the account cannot be reopened before the set period ends.
Permanent Account Closure
If you decide that you need to stop playing entirely, apply for permanent account closure. Send your request by email or live chat.
Recognise the Warning Signs
If any of the signs below apply to you, it is time to take a break from gambling and seek help.
- You keep placing larger bets to try to recover lost money — chasing losses.
- You hide how much you play from family or friends, or lie about it.
- You borrow money to bet, or use money set aside for everyday expenses.
- You try to stop playing but keep failing.
- You neglect work, studies or family responsibilities to spend long hours gaming.
- When you cannot play, you feel anxious, irritable or in a bad mood.
- You need to bet much larger amounts than before in the hope of winning.
Principles of Responsible Gambling
Follow a few simple rules for healthy, controlled play:
Set a fixed budget before you play and never go beyond it.
Treat betting as a cost of entertainment, not as a way to earn money.
Avoid playing when you are emotional or feeling low.
Take regular breaks and spend time with family and friends.
Never bet while under the influence of alcohol or any other substance.
Where to Find Support
If you are struggling, do not try to face it alone — reach out to the people around you and to professional services.
l89 bd Live Chat Support
Contact our live chat at any time, 24 hours a day, 7 days a week. You can request deposit limits, a cool-down break or self-exclusion in Bengali or English.
Contact by Email
Write to our support email — your request will be kept confidential. You can write in Bengali or English and we will respond promptly.
Family and Close Ones
Talk to the people close to you first. Family and friends can help you recognise the problem and make the right decisions.
Professional Counselling
If you feel the problem is getting serious, see a mental health professional or counsellor. A number of government and private mental health organisations in Bangladesh offer free or low-cost counselling.
Self-Help Groups
In many cities, self-help groups are active to help people overcome gambling problems. Sharing experiences with others in the same situation can support recovery.
We Take Responsibility Seriously
l89 bd never wants any user to face financial hardship or mental harm. Our team regularly monitors playing patterns and proactively reaches out when unusual activity is identified.
All our staff are trained in responsible gambling. If you want to use any of the tools or need help, we will assist you without judgement. For more information, visit our FAQ page where common questions about responsible gambling are answered.
Remember — seeking help is not a sign of weakness; it takes courage. Whenever you are ready, the l89 bd support team is here for you.