FAQ
All your questions about l89 bd answered in one place
From opening an account to depositing via bKash or Nagad, welcome bonus wagering requirements, and VIP program benefits — find clear, detailed answers to the most frequently asked questions about l89 bd here. If you still cannot find what you are looking for, our live chat and email support are always available.
Browse questions by category
Section one
Account questions
Go to the l89 bd Login page and click the "New Account" option. Fill in the registration form with your mobile number, username, and password. Once OTP verification is complete, your account will be active. Please note that you must be at least 21 years old to open an account at l89 bd. Only one account can be created per mobile number.
When logging in to l89 bd from a new device or browser, an OTP may be sent to your registered mobile number. Confirming your identity with the OTP will complete the login. For security, always use your own device and avoid logging in over public Wi-Fi networks.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. Make your password at least 8 characters long and mix letters and numbers to keep your l89 bd account secure.
There are a few common reasons for login problems: repeatedly entering the wrong password can temporarily lock the account; a weak internet connection can also cause issues; sometimes clearing your browser's old cache resolves it. If none of these fixes the problem, contact l89 bd live chat support — they will assist you promptly.
You can update your email address and some profile details yourself from Account Settings. However, to change your registered mobile number you need to contact the l89 bd support team — you may be asked to provide some information for identity verification. It is recommended to keep your details accurate at all times in line with responsible gaming.
l89 bd account verification is required before withdrawing above a certain amount or when claiming certain bonuses (such as a birthday reward). Usually, sending a clear photo of your national ID or passport to support is all that is needed. Once verified, you can make transactions and claim bonuses without issues.
Section two
Deposits
Log in to your l89 bd account, go to the Deposit section, and select bKash. Enter your bKash number and the amount as instructed, then confirm the payment through the bKash app or by dialling *247#. The minimum deposit amount is ৳100. Make sure to enter the correct reference number so your deposit is credited quickly.
Deposits from bKash or Nagad are usually credited within a few minutes. However, network delays may occasionally cause a short wait. If more than 15 minutes have passed, contact l89 bd live chat with a screenshot of the deposit transaction. Providing the reference number and payment time will help resolve the issue faster.
Yes, Nagad is fully supported at l89 bd. Select Nagad on the deposit page, enter the amount, and complete the payment via the Nagad app or by dialling *167#. You can deposit from as little as ৳100. Besides Nagad, you can also deposit via bKash, Rocket, Upay, and direct bank transfer.
l89 bd does not generally charge any additional fees on deposits. However, mobile banking providers (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policies — this will be visible in the relevant provider's app. Your bank's own policies also apply for bank transfers.
For deposits, you can use bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The same methods are supported for withdrawals. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours.
For a bank transfer deposit, you can find the specific account number and routing details on the l89 bd deposit page. When making the transfer, include your l89 bd username or reference code in the remarks. Once the transfer is done, sending the payment slip to support will speed up confirmation. The minimum deposit amount is ৳100.
Section three
Welcome bonus
No, the l89 bd 150% welcome bonus (up to ৳15,000) can only be claimed once per account, on the first deposit. Opening multiple accounts for the same person is against the rules. After your first deposit, you can take advantage of l89 bd VIP cashback, weekly deposit rewards, and several other promotions.
A wagering requirement means you must place bets totalling a specified amount using the bonus funds before you can withdraw. For the l89 bd welcome bonus, the wagering requirement is 15 times the bonus amount. Example: deposit ৳1,000 and receive a ৳1,500 bonus (total balance ৳2,500); wagering on the bonus = ৳1,500 × 15 = ৳22,500. Once that amount has been wagered, you can withdraw winnings from the bonus.
Yes, you can cancel an active bonus through l89 bd account settings or by contacting support. However, cancelling a bonus will also remove the bonus balance and any winnings earned from that bonus. Only your own deposited real balance remains intact. It is therefore important to read the terms and conditions carefully before claiming a bonus.
Generally, l89 bd's slot games count in full towards the wagering requirement. Live casino games and sports betting may count at a partial rate or not at all — the specific rates are stated in the promotion's terms and conditions. Be careful about which games you play while a bonus is active; if in doubt, ask via live chat.
The l89 bd welcome bonus is 150%, up to ৳15,000. To receive the maximum bonus, you need to deposit at least ৳10,000 (৳10,000 × 150% = ৳15,000). The bonus is available on any deposit amount — for example: a ৳20,200 deposit gives a bonus of ৳15,000 (the maximum cap), a total balance of ৳35,200, and a wagering requirement of ৳15,000 × 15 = ৳2,25,000.
Real balance is your own deposited money — it can be withdrawn at any time (minimum ৳1,000). Bonus balance is the reward provided by l89 bd — it cannot be withdrawn before the wagering requirement is met. Winnings from the bonus are added to your real balance once wagering is complete, and can then be withdrawn.
Section four
VIP program
The l89 bd VIP program has three tiers: Bronze, Silver, and Gold. Each tier has a different weekly cashback rate — Bronze offers up to 0.5%, Silver up to 1.0%, and Gold up to 1.5% weekly cashback. Moving to a higher tier brings more benefits.
In addition to weekly cashback, l89 bd VIP members receive priority customer service. Higher tiers come with special promotion offers and faster withdrawal processing. During the cricket season, VIP members may also get priority access to special betting offers and slot festival bonuses.
Advancement through l89 bd VIP tiers depends on your overall gaming activity and consistency. Regular wagering, deposit amounts, and active time on the platform are all taken into account. You can track your progress in your profile, and l89 bd support will notify you when your tier changes.
Cashback is calculated on your net loss for the week, which is your total amount wagered minus your total winnings. Example: a Silver member with a ৳20,000 net loss in one week receives ৳20,000 × 1.0% = ৳200 cashback. This cashback is credited to your l89 bd account at the end of each week and can be withdrawn under specific conditions.
If you are inactive for a long time or your activity drops significantly, your l89 bd VIP tier may be reviewed. Keeping your tier requires regular play and betting. If you have any questions about your tier, contact support — they will explain it in detail.
Yes, l89 bd Gold VIP members receive priority in the withdrawal process. Withdrawals generally take 15 minutes to 2 hours; for Gold members, they are likely to be processed even faster. The Gold tier also offers up to 1.5% weekly cashback, which is the highest rate across all three tiers.
Still haven't found the answer to your question?
The l89 bd support team is ready to help in both Bengali and English, 7 days a week, 24 hours a day. Ask your question directly via live chat or send details by email — whichever way you reach out, you will get a quick response.
Live chat
Open the chat window from any page on the site. Active 24/7 — chat in Bengali.
Email support
For detailed questions or complaints, email us: [email protected]